AI Agents
Delegation, engineered.
Karven builds AI agents for European companies: systems that take on multi-step work — drafting, following up, triaging, escalating — inside guardrails you define, with a person approving what matters and an audit log behind every action.
What an AI agent does
An AI agent is software that pursues a goal rather than executing a fixed script. Give it "chase the unpaid invoices" and it reads the ledger, drafts reminders matched to each client's history, sends them on schedule, and escalates to your team when a client pushes back. It plans, acts, observes, and adjusts — the loop your team runs all day, made tireless.
Production agents are an engineering discipline. Each agent gets an explicit scope of tools and data, hard limits on what it may do alone, approval gates for sensitive actions, and a complete log of every step. The autonomy is designed, reviewed, and bounded — which is exactly what makes it dependable enough for real operations.
We deploy agents progressively: shadow mode first, where the agent proposes and a person approves everything; then graduated autonomy as the approval rate proves itself. Your team stays in command of how much the agent does alone, and can dial it back at any time.
Defined limits. Agents act inside a playbook you approve.
Full log. Every action recorded and reviewable.
Human escalation. Judgment calls reach a person with full context.
Typically connects to
How we build it
Scope & guardrails
We define the agent's job, its tools, its limits, and the actions that always require a human approval.
Agent build
We build the agent on your systems — email, CRM, calendars, internal tools — with structured reasoning and full action logs.
Shadow mode
The agent runs with every action proposed for review. Your team grades the output until the quality is proven on real cases.
Graduated autonomy
Approved action types go autonomous step by step, with monitoring, weekly reports, and a pause switch your team controls.
Work an agent can own
Receivables follow-up
An agent watches outstanding invoices, drafts reminders in the right tone and language for each client, and escalates disputes to finance.
Lead qualification and outreach
Inbound leads are researched, scored, and answered within minutes, with meetings booked directly into your team's calendars.
Support triage and drafting
An agent reads incoming tickets, resolves the known cases with approved answers, and hands the rest to a person with a draft ready.
Operations coordination
An agent chases the missing pieces — documents, confirmations, status updates — across suppliers and internal teams, so projects keep moving.
FAQ
AI agents, answered
What can an AI agent do without human review?
Whatever you decide, and only that. Each action type is explicitly allowed, gated behind approval, or excluded. Most clients start with everything gated, then let the data argue for autonomy.
How are agents kept safe and on-scope?
Through architecture: an allow-list of tools, scoped credentials, spending and volume limits, approval gates, and an immutable action log. An agent can reach only the systems it was given.
Are AI agents compatible with GDPR and the EU AI Act?
Yes, when designed for it. We classify the use case under the AI Act, document the system, keep processing in the EU where required, and build the human oversight the regulation expects directly into the workflow.
Where should a company start with agents?
With a process that is high-volume, rule-rich, and low-risk per action — receivables follow-up and support triage are common first agents. A Quick Win Sprint builds a working prototype on your data in five days.
More systems we build
All AI workflowsDocument AI
Extract, classify, and validate data from invoices, contracts, forms, emails, and tables — with audit trail.
Internal Knowledge Assistants
Make answers searchable across your CRM, email, documents, policies, and internal tools.
Process Automation
Move work from intake to enrichment, routing, approval, reporting, and follow-up.
Put your first agent to work
Book a discovery call. We'll identify the process where an agent would earn its place — and how to deploy it with guardrails from day one.
Book a Discovery Call